The Worm Hole

Accessibility, Community and Simplicity

Mark Boas

In last week’s Mozilla News Lab we were treated to webinars from Chris Heilmann, John Resig and Jesse James Garrett.

Chris (a Technical Evangelist for Mozilla), took us on a useful whistle-stop tour of HTML5 and friends, technologies that I certainly wish to take advantage of in my final project. I feel that there’s so much potential yet to be tapped, it’s difficult to know where to start, but I’ll definitely be using the new audio and video APIs and looking into offline storage. Chris also touched on accessibility, something that I want to bake into any tool I come up with. To me accessibility is interesting, not just from the perspective of users with disabilities but also because I hope to do is make news (and the tools to create news) more accessible to all people.

John’s talk was fascinating to me as a project coordinator of a JavaScript library, relating directly to the News Lab I found it interesting that many successful projects are a product of both good tools and strong community. The community aspect cannot be underestimated and is perhaps more important than the quality of the tool or service (which can always be improved by the community). I spoke about ‘Community Driven Development’ this year at FOSSCOMM and so is close to my heart, but to hear this confirmed by someone who has experienced success at the very highest level was great. I am now convinced that whatever ever form my final project takes, it will not only be community driven but it will have community built in, which to me means:

• Providing forums and methods of communication and feedback with the initial release
• Building extensibility into the tool so people can add functionality via plugins
• Encouragement of collaboration – make it easy for people to get involved
• Making sure that the documentation is comprehensive and clear (and can be contributed to)
• Fanatical support and encouragement

I also attended the ‘extra’ webinar given by Jesse James. In some ways this was the most useful to me as it focussed on designing the user experience or UX, something I’m keen to learn more about and who better to tell me than the author of The Elements of User Experience. It was fascinating to take a peak at how UX experts like Jesse approached the subject of design. I sat there transfixed as he broke down the process and discussed ideas such as psychology, emotion and how the user feels and their relationship with a given product or tool. Jesse spoke about the personality of a product and how users relate to tools as they would another person, using similar parts of the brain as they do when relating to people.

I really want the tool I create to be as simple as possible to use, so my question to Jesse was :
“Is it possible to make a product so simple that it doesn’t need a personality, or needs less? Or is the simplicity its personality?”

The answer : “Simplicity is a personality.”

Great. Hopefully I’m on the right track then.

Tags: accessibility, Add new tag, community, journalism, Mozilla, newslab, simplicity